Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Privacy policy

Privacy Policy

At John Linens, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data, in compliance with applicable laws in the United States, including the California Consumer Privacy Act (CCPA), and the European Union’s General Data Protection Regulation (GDPR).
1. Information We Collect

To provide you with the best possible experience, we collect the following types of information:
a. Personal Information

Identifiers: Name, email address, phone number, billing and shipping addresses.
Payment Information: Processed securely via third-party providers (we do not store credit card details).
Order Details: Information related to your purchases and preferences.

b. Non-Personal Information

Device Information: IP address, browser type, operating system.
Website Usage Data: Pages viewed, time spent on our website, and referring sources.

c. Cookies and Similar Technologies

We use cookies to enhance your browsing experience, analyze site performance, and personalize content. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information

Your information is used to:

Process and fulfill your orders.
Communicate with you regarding your orders, updates, or promotions.
Improve our website, services, and product offerings.
Comply with legal and regulatory requirements.
-JohnLinens